Guest reviews of Wyndham Garden Hotel - Jacksonville
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Justin
3 months ago
The hotel is pet-friendly and has a nice warm pool. Room cleanliness could be better; I found hair and dirt in the bathroom. They offer a decent on-site restaurant with good food. Noisy at night due to other guests in the hall.
David
6 months ago
Clean rooms and friendly staff. The free Wi-Fi was spotty, which was frustrating. Great location with easy access to dining, plus I enjoyed the warm pool. Be aware of limited parking if you arrive late.
Ben
6 months ago
I really enjoyed how easy it was to get around town from this hotel, with major roads that allow you to hit all the attractions and parks like Brackridge Park or the Children's Museum in just a short drive, plus there are tons of restaurants nearby, like Dave & Buster's just a quick walk away, which is perfect for families looking to have fun together; the bed was super comfy and the staff was welcoming, but I think the cleaning could use some improvement as I noticed the bathrooms weren't as fresh as they should be.
Edward
6 months ago
The staff greeted us warmly, and the lobby was inviting. Our king room was spotless, the bed was incredibly comfortable, and having extra towels was a huge plus. the strong urine odor in the room was hard to shrug off, even after housekeeping attempted to address it. The elevator noise was disruptive, adding to a restless night. While the location was convenient, the lack of breakfast and poor lighting in the bathroom left something to be desired. It’s a mixed bag; the high points were overshadowed by those lingering issues.
Frederick
7 months ago
The Wyndham Garden Hotel offers a convenient location near the highway, making it easy to explore Jacksonville. my stay was marred by noise disturbances, inconsistent housekeeping, and maintenance issues. With improvements in staff service and room cleanliness, it could be a much better experience.
David
7 months ago
The early check-in was a welcome surprise. Clean room, fresh linens, and all amenities in place created a sense of comfort. The staff, particularly Maria, were friendly and accommodating. issues surfaced. Bed bugs made my stay intolerable, and the lack of urgency from management to address this was concerning. A cockroach sighting shouldn't occur in a respectable establishment. To top it off, items went missing from my room without any resolution or follow-up. While the location was convenient and I appreciated the cleanliness, the lack of attention to serious matters speaks volumes. I cannot recommend this hotel after such experiences.
Tom
8 months ago
Great match for a short break in Jacksonville with high value for money. Neal at the front desk was great.
William
8 months ago
Clean rooms and good air conditioning. Wi-Fi connection was spotty at times.
Jack
8 months ago
comfy bed, clean room with super comfortable beds that made sleeping a delight and excellent staff who promptly addressed our room change needs when we arrived with our pets.
Nothing for me.
Cecil
9 months ago
The front desk staff is top-notch and really friendly. The location is fantastic with easy access to restaurants and stores.
The bathroom really needs a makeover with some serious lighting issues.
Kate
9 months ago
clean room, friendly staff, convenient location.
John
9 months ago
The room was modern and spotless! The staff greeted me with smiles and hospitality. The outdoor pool was the perfect spot to relax in the sun.
Can just recommend 😊❤️
Peter
10 months ago
The air conditioning worked well and the staff were friendly. Unfortunately, the pool was closed for renovation during our stay.
Harry
10 months ago
During our city break, we appreciated the convenient location of the hotel, making it easy to explore downtown. The comfortable beds and clean room were impressive, ensuring a good night's rest after a day of sightseeing. Additionally, the complimentary in-room coffee was a nice touch for a relaxing start to the day.
On the downside, the lack of coffee in the lobby was disappointing, especially for guests looking for a quick cup in the morning. The cleanliness of the lobby and common areas left something to be desired, as they seemed unkempt and uninviting.
Christopher
10 months ago
I couldn't believe how filthy the place was! Roaches crawling everywhere, mold on the walls, and the shower head was disgusting. It felt like they hadn’t cleaned in ages—just gross! We should have left as soon as we saw it.
Alfred
10 months ago
The room had a refrigerator and microwave, which were convenient. The A/C worked great, keeping the temperature comfortable. the noise was an issue, with hallway activity and door slamming late into the night. The beds were clean, though the pillows were yellowed and needed replacing. The bathroom light flickered, then burned out. The shower head was dirty. it felt a bit rundown, especially with a couple of roaches spotted. Unfortunately, the atmosphere was disrupted by rowdy guests, making it hard to rest peacefully. Staff was friendly, which was appreciated amidst the chaos.
Eric
11 months ago
The room was clean and had all the essentials like towels and a coffee maker. The staff was friendly and helped with anything we needed.
It wasn't the cheapest option, but it was still worth it.
Richard
11 months ago
My friends and I had a lit time exploring the cool areas near Best Western Hotel JTB. Free wifi was clutch for sharing snaps, and the outdoor pool was perfect for chilling after hitting the waves with some jet skiing and kayaking. Total vibe!
Wish there was a sick rooftop bar for us party animals to vibe at night.
Linda
1 year ago
So, here's the scoop - the heating and air conditioning in our room were top-notch. We were able to customize the room temperature just the way we liked it, which was a big plus for us. the flat-screen TV provided some entertainment during downtime, which was nice. On the downside, I have to mention that the room lacked tea and coffee facilities, which was a bit disappointing as we enjoy having a hot beverage in the mornings. the free toiletries provided were a bit basic and could have been better quality. Housekeeping did an okay job overall, but we did notice some dust in certain areas that could have been easily missed. the laundry service seemed a bit slow, and we had to wait longer than expected to get our clothes back. One thing we really appreciated was the friendly staff who greeted us with a welcome drink upon arrival. It was a nice touch that made us feel welcomed after a long journey. we didn't get a chance to experience the happy hour that was advertised, which was a bit disappointing. In terms of the garden furniture, we didn't spend much time outdoors, but from what we saw, it seemed well-kept and inviting. The am/fm alarm clock in the room was a convenient addition for waking up on time. our stay had its ups and downs, but we made the best of it. Would I consider staying here again?
David
1 year ago
Excellent location for access to Broadway musicals, country singers, and popular attractions. Safety features that include everything but a personal butler.
I had the pleasure of experiencing a wide variety of facilities that weren't up to par, including dirty rooms and rude staff.
William
1 year ago
The free wifi made it easy for the kids to stay entertained, while the outdoor pool provided hours of fun under the sun. We explored the water activities nearby, trying out thrilling jet skiing and peaceful kayaking adventures. It was the perfect family getaway with plenty to do for everyone.
My wife says that families with kids would benefit from more children's activities.
George
1 year ago
the staff was friendly and always had smiles on their faces. the location was convenient for all our needs, close to shopping centers and restaurants. highly recommend it to friends and family.
Couldn't stay longer 😔
John
1 year ago
I chose Wyndham Garden for its convenient location near the Beach and Peach Urban Bike Park, and I was impressed by the customer service agents' helpfulness and the satisfying meal at Red Gill Bistro and Bar.
Room noisy, clock malfunctioned.
Howard
1 year ago
Conveniently located near the Interstate, making it easy to access. The front desk staff was friendly and accommodating, allowing for an early check, in with no extra charge. The cleanliness of the rooms was a significant improvement from a previous hotel stay, making it a more pleasant option for my family.
Hospitality fell short, with sheets and towels not being refreshed during our four, day stay. The elevator was unreliable, causing lengthy waits and inconsistent stops.
Aaron
1 year ago
Great location, but cleanliness and noise levels need improvement.
Jeff
1 year ago
Great location, close to Town Center, Avenues Mall, and restaurants. Friendly staff, comfortable beds, and good breakfast.
Felt very at home, no complaints whatsoever.
